❓ Frequently Asked Questions
Answers to all your questions at exbat
From opening an account to claiming bonuses and safe gaming — you will find answers to any question you have right here.
exbat is one of the trusted online gaming platforms in Bangladesh. We know that both new and experienced players have many questions — about registering an account, depositing money via bKash or Nagad, how to use bonuses, or how to play safely. On this page we have given honest and detailed answers to all of those questions. If you cannot find your question here, contact our 24/7 Bengali live chat support.
Account and Registration
Account and Registration
To open an account on exbat you need an active mobile number, an email address and to be at least 21 years old. On the registration form, enter your name, mobile number, password and select BDT (Taka) as your currency. The whole process takes just a few minutes and no documents need to be submitted.
No. Under exbat's policy, each person may operate only one account. Creating multiple accounts may result in those accounts being suspended or closed and bonuses being cancelled. If you have trouble logging in to your account, contact us via live chat or at [email protected].
On the login page, click the "Forgot your password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. If you have any trouble, get help from exbat's 24/7 live chat support.
exbat follows an identity verification process to operate a safe and reliable platform. Identity verification may be requested at the time of your first withdrawal or for large transactions. This is done solely to ensure the security of your account.
Yes. exbat is fully mobile-friendly. The site runs smoothly on browsers on both Android and iOS devices. Without downloading a separate app, you can play slots, live casino, cricket betting and fishing games — all in a full Bengali interface.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to exbat using bKash are generally instant — in most cases the balance updates within 2-5 minutes. The process is equally fast for Nagad and Rocket. The minimum deposit amount is ৳500. If there is any delay, contact live chat with your transaction ID.
exbat supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. Direct transfers from major banks including Dutch-Bangla, City Bank and BRAC Bank are also accepted. The minimum deposit amount is ৳500 for each method.
The minimum withdrawal amount on exbat is ৳1,000. After approval, money generally reaches your bKash, Nagad or other selected account within 5 to 30 minutes. Bank transfers may take slightly longer. Identity verification may be required for your first withdrawal.
exbat itself charges no deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply its own transaction charges, which are entirely dependent on their own policies. Contact your payment provider for the latest information.
Yes, completely safe. exbat uses SSL encryption and advanced security technology to keep all financial transactions secure. Your personal information remains completely confidential during withdrawals via Nagad, bKash or any other method. If you notice anything suspicious, report it immediately via live chat.
Games and Rules
Games and Rules
BPL (Bangladesh Premier League) match markets are available in the exbat cricket betting section. Place bets on markets such as match winner, toss, top scorer and total runs before the match starts or while it is live. To bet, first make sure you have sufficient balance in your account, then select the event and amount you want and confirm your bet.
Slot games from leading providers including PG Soft, Pragmatic Play and JILI are available on exbat. You will find popular titles such as Gates of Olympus, Sweet Bonanza, Fortune Tiger, Fortune Gems and Super Ace. The games run completely smoothly on mobile and are suitable for all budgets.
RTP (Return to Player) is the long-term return rate of a game — it gives an idea of how much a game theoretically pays back over a long period. It is not a guarantee of any specific win, but rather a statistical average. All games on exbat are operated with fair play ensured — every spin or round is completely random.
Yes. Live table games from Evolution Gaming and Ezugi are available in the exbat Casino section — real dealers, real-time streaming. You can play Baccarat, Roulette, Blackjack and Andar Bahar. With a stable internet connection it is possible to enjoy live games uninterrupted on mobile as well.
Aviator is a crash-type game by Spribe. A plane flies and the multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the potential reward — but the risk is also higher. The game runs in quick rounds, so plan your budget before playing.
Bonuses and Promotions
Bonuses and Promotions
New registrants on exbat receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. That means if you deposit ৳4,000 you will receive an additional ৳8,000 bonus — giving you a total of ৳12,000 to start with. To receive the bonus, activate the applicable promo code or offer at the time of your first deposit.
The wagering requirement for the welcome bonus is 15x. This means that once you have wagered 15 times the bonus amount, the winnings from the bonus become withdrawable. For example, if you receive a ৳8,000 bonus you will need to place a total of ৳120,000 in bets. Read the terms and conditions page for the expiry period and full details.
The exbat VIP program has three tiers: Bronze, Silver and Gold. Through regular play and transactions you can move up to a higher tier automatically. Bronze members receive 0.3% weekly cashback, Silver members 0.5% and Gold members 0.8% weekly cashback — plus special promos and priority support.
exbat VIP members receive a set percentage of their net losses each week as cashback. This cashback is credited directly to the account and can be used in the next game. There is no separate claim required to receive cashback — it is applied automatically.
Yes. exbat offers special promo deals during IPL, T20 World Cup and BPL seasons and during festivals such as Eid and Pohela Boishakh. These offers are available for a limited period. Check the promotions section of the site regularly or ask in live chat to stay updated on the latest promos.
Security and Responsible Gaming
Security and Responsible Gaming
No. exbat is for people aged 21 and over only. Age must be confirmed at registration and proof of age may be required during account verification. exbat takes its responsibility to keep minors away from gaming very seriously.
Yes. If you feel that gaming is getting out of your control, you can use exbat's self-exclusion feature. To pause your account for a set period or permanently, make a request via live chat or at [email protected]. To learn more about responsible gaming, visit our responsible gaming page.
exbat uses industry-standard SSL encryption to keep all personal and financial information secure. Your information is not sold or shared with third parties. Read our privacy policy to learn more.
exbat's 24/7 Bengali live chat support is available seven days a week all day long. Click the chat widget on any page for instant help. To contact us by email, write to [email protected]. There is no phone or WhatsApp support — but live chat is generally the fastest option.
The key signs of responsible gaming: you are playing purely for entertainment and not to try to recover lost money; your budget is set and you are not breaking that limit; gaming is not affecting your family, work or health. If you have any doubt about any of these, visit exbat's responsible gaming page for help.
Still have questions? Contact support
Our Bengali live chat team is by your side 24/7. Log in and ask your question directly in chat.
Login to exbatOr email us: [email protected]